Southwest Georgia Regional Commission

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Transit-Survey

Southwest Georgia Regional Transit (SWGRT)

Rider Survey

Instructions: Please fill out, to the best of your ability, the following survey based on your last transit trip provided by Southwest Georgia Regional Transit.

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1. In which county do you reside?

2. To what destination do you most often use the Transit system?

3. If known, what is your driver’s name?

4. Do you use a wheelchair?

Yes

No

If yes, did the driver assist you properly into the vehicle?

Yes

No

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5. Was your driver:

(1) Courteous?

Yes

No

(2) Helpful?

Yes

No

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6. Did your driver:

(1) Have a clean appearance?

Yes

No

(2) Assist passengers onboard?

Yes

No

(3) Make sure passenger's seatbelts were fastened?

Yes

No

(4) Assist passengers to exit the vehicle?

Yes

No

(5) Drive competently?

Yes

No

(6) Smoke, drink, or eat with passengers onboard?

Yes

No

(7) Text or use phone while driving?

Yes

No

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7. Did the Transit service meet your needs/expectations in the following categories:

(1) Hours of Operation

Yes

No

(2) Frequency of Service

Yes

No

(3) Timeliness (within a 15 min. window)

Yes

No

(4) Availability of Information

Yes

No

(5) Announcement of Schedule Changes

Yes

No

(6) Condition of Transit Vehicles

Yes

No

(7) Overall Service

Yes

No

8. Did you pay a monetary fare when you boarded the vehicle?

Yes

No

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If yes:

(1) Did the driver collect the proper fee?

Yes

No

(2) In your opinion, was the fare affordable?

Yes

No

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9. Please answer the following:

(1) Would you use the service again?

Yes

No

(2) Would you recommend the service?

Yes

No

10. Comments/Suggestions. If you would like to leave your name and telephone number for someone to follow up with you, please do so in this section.

Thank you for submitting the Southwest Georgia Regional Transit (SWGRT) Rider Survey! We appreciate your input!

Oops, there was an error submitting your survey.

Please try again later.

Southwest GA Regional Commission assures that no person shall, on the basis of race, color, national origin, age, disability, family or religious status, as provided by Title VI of the Civil Rights Act of 1964, Federal Transit Laws, 49 CFR Part 21 Unlawful Discrimination, Nondiscrimination In Federally-Assisted Programs Of The Department Of Transportation and as per written guidance under FTA Circular 4702.1B, dated October 2012, be excluded from participation in, denied the benefits of, or be otherwise subjected to discrimination or retaliation under any program or activity undertaken by the agency.

181 E. Broad Street

Camilla, Georgia 31730

Phone: 229.522.3552

Fax: 229.522.3558

Email: info@swgrc.org

EIN : 58-0940910

E-verify #52681

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AARP www.aarp.org
RPN www.rural.gov

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