The Southwest Georgia Regional Commission (SWGRC) launched its first customer service survey for local governments on September 4, 2012. The purpose of the survey was to give the Regional Commission a clearer picture of which of their services were being utilized, which municipalities were using them, and what their overall feelings were regarding the services received.
This brief six question survey was distributed to 138 government officials across Southwest Georgia. The participants consisted of City and County Administrators, Mayors, City and County Clerks, County Commission Chairmen, the Regional Commission’s Council Members, and EMA Directors or the county’s Fire Chief if no EMA Director was available. A reminder email was sent to participants on Tuesday, September 18, 2012 before follow-ups began. After implementing various follow-up methods (emails, postal mail, phone calls, word-of-mouth), the survey had a response rate of 46% or 64 of the 138 recipients. At least one response was received from each of the fourteen counties in the region.
A complete copy of the survey results is provided below.